Michael Streb

Englewood, CO 80111

strebman@home.com

 

 

Skills & Qualifications

·        Windows 9x/Me/NT

·        Microsoft Office 97/2000

·        Novell 5.1

·        PC Networking

·        Software and Hardware Configuration and Troubleshooting

·        Software Testing and Implementation

·        Maintain Home Network

·        HTML/Web Page Development

·        Amateur Radio Technician Class License - KCØJPW

 

Work Experience

 

QuickPen International – Englewood, CO                            June 1997 - Present

 

·        Technical Support            September 1998 – Present

o       Telephone, Email, and Web Based technical support for customers and employees.  Provided web support using WebEx, an Internet based system and resource sharing utility.  Lead 30-60 minute training classes via WebEx on a monthly basis.  Tracked calls and entered trouble ticket information into call tracking software.

 

o       Maintained software and hardware testing lab.  Installation and functionality testing of company’s products on all Microsoft operating systems and Novell 5.1 Server.  Tested networking functionality and connectivity of QuickPen software using Windows Networking.

 

o       Support Technician for:

·        AutoBid Mechanical Estimating – Mechanical contracting estimating system.

·        Tool Manager – LAN, WAN, Internet enabled bar coding application.

·        Job Center – Document/ Project management system.

 

·        IT Staff                             June 1997 – June 1999

o       Helped configure and maintain 60-80 Windows based PCs and laptops while under the supervision of Senior Network Administrator.

 

o       Setup and configured user accounts and permissions on Windows NT Server 4.0.

 

·        Software Testing              June 1997 – Present

o       Helped design testing plans and routines for new estimating system.  Entered issues into tracking software.

 

o       Maintained testing lab.

 

Cloud9Fantasies.com – Englewood, CO                   January 2001- Present

 

·        Webmaster – Technical Services

o       Designed and maintained web page and user email accounts.

 

Education

            New Horizons Learning Center        October 30, 2000 – November 3, 2000

                        Novell 5.1 Administration Class

            Regis University – School for Professional Studies  August 1999 – Present

                        Major: Computer Information Systems

University of Colorado at Denver                             August 1997 – May 1999

                        Major:  Information Systems

             

 

References available upon request